Terms of service
Terms and Conditions of Sale
Article 1 – General Information
These Terms and Conditions govern purchases made through the Ozensy online store, hereinafter referred to as "the Seller", by customers purchasing products through our website.
By placing an order, the Customer agrees to these Terms and Conditions.
Article 2 – Products
Ozensy offers sleep comfort products, including Dreemi™, an ergonomic pillow designed for children and teenagers.
Each product is presented with a description of its main features. Product photographs are provided for illustration purposes, and minor variations in colour, packaging or appearance may occur.
The Seller may update product packaging or suppliers without materially affecting product quality or functionality.
Article 3 – Prices
All prices are displayed in pounds sterling (£), including applicable taxes.
Ozensy reserves the right to change prices at any time. The price confirmed at checkout will apply to the order.
Any delivery charges will be displayed before payment.
Article 4 – Orders
Orders are placed through our website.
By confirming an order, the Customer accepts these Terms and Conditions.
The Seller reserves the right to refuse or cancel orders in cases of suspected fraud, payment issues or product unavailability.
Any payment received for a cancelled order will be refunded.
Article 5 – Payment
Payments are processed securely through the payment methods available at checkout.
Payment is collected when the order is confirmed, unless otherwise stated.
Article 6 – Delivery
Orders are delivered to the address provided by the Customer.
Estimated delivery times are displayed during checkout and may vary depending on the destination.
Unless otherwise agreed, orders will be delivered within 30 days.
If an order is delayed, Customers may exercise their applicable statutory rights.
Article 7 – Returns and Cancellations
Customers have 14 days from receiving their order to request a return. Certain hygiene-related exclusions may apply where permitted by law. To arrange a return, please contact contact@ozensy.com.
Customers must return the goods within 14 days of notifying us of their cancellation.
Return shipping costs are the Customer's responsibility unless otherwise required by law.
In addition, the Dreemi™ pillow comes with a 100-night sleep trial starting from the date of delivery. If the Customer is not satisfied within this period, they may contact contact@ozensy.com and the Seller will review the request and work with the Customer to find a suitable solution. This commercial guarantee does not affect the 14-day cancellation right or the Customer's statutory rights.
Article 8 – Refunds
Eligible refunds will be processed in accordance with applicable UK consumer law.
Refunds will normally be issued to the original payment method within 14 days of receiving the returned goods or proof of return.
Original standard delivery charges will be refunded where legally required.
Article 9 – Product Guarantees
All products must be of satisfactory quality, fit for purpose and as described.
Customers are entitled to their statutory rights under the Consumer Rights Act 2015, including applicable remedies for faulty or incorrectly described products.
Article 10 – Liability
Ozensy is not responsible for delays or failures caused by circumstances beyond its reasonable control.
Nothing in these terms limits or excludes liability where doing so would be unlawful or affects the Customer's statutory consumer rights.
Article 11 – Personal Information
Personal information collected during checkout is used to process orders, arrange deliveries and provide customer support.
Customer data is handled in accordance with applicable data protection legislation.
For enquiries concerning personal information, contact contact@ozensy.com.
Article 12 – Intellectual Property
All original website content, including logos, images, product descriptions and designs, belongs to Ozensy or its respective rights holders.
Unauthorised commercial reproduction or use is prohibited, except where permitted by law.
Article 13 – Governing Law and Disputes
These Terms and Conditions are governed by the laws of England and Wales, without affecting any mandatory consumer protections applicable to the Customer.
In the event of a dispute, both parties are encouraged to seek an amicable resolution before taking legal action.
Article 14 – Contact
For questions regarding orders, returns or these Terms and Conditions, please contact:
Ozensy
Email: contact@ozensy.com