Refund policy

Refund & Returns Policy

At Ozensy, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

Returns & Cancellation Period

You have 14 days from the date you receive your order to notify us if you wish to cancel your purchase, without giving a reason. Once you've notified us, you have a further 14 days to return the item.

100-Night Sleep Trial

We want your child to sleep soundly, so we give you 100 nights to try your Dreemi™ pillow at home, starting from the date you receive your order.

If, after giving it a fair try, you're not satisfied, simply contact us at contact@ozensy.com within those 100 nights with your order number and a few words about your experience. We'll review your request and work with you to find a suitable solution.

The 100-night sleep trial is a commercial guarantee offered in addition to your 14-day cancellation right. Your statutory rights are not affected.

Return Conditions

Please contact us before returning your order so we can provide the necessary instructions.

We ask that items are returned in their original packaging, where possible, and in good condition. You may inspect the product as you would in a shop. A deduction may apply if the product has been handled beyond what is necessary to assess it.

How to Request a Return

Simply email contact@ozensy.com with your order number and return request. Our team will provide further instructions.

Return Shipping Costs

Return postage costs are the Customer's responsibility for change-of-mind returns, unless otherwise required by law.

We recommend using a tracked delivery service and keeping proof of postage.

If your item arrives faulty, damaged or incorrect, we'll arrange an appropriate solution at no additional cost to you, in accordance with your statutory rights.

Refunds

Once we receive your returned item or proof of its return, we'll process your eligible refund within 14 days.

Refunds will be issued to your original payment method and will include the original standard delivery charge where required by law.

Faulty or Damaged Products

If your order arrives faulty, damaged or not as described, please contact us at contact@ozensy.com, ideally with photographs of the issue.

We'll arrange a suitable resolution in accordance with the Consumer Rights Act 2015. Your statutory rights are not affected by the 14-day cancellation period.

Need Help?

If you have any questions about returns or refunds, please contact us at contact@ozensy.com.

Our customer service team is here to help.